Active Subscriber: Is my subscription changing? How do Iog in?
A. Your subscription remains exactly the same and there is no need to re-enter payment details.
B. If you're watching on web, simply log in at: www.streamisrael.tv using your existing email address, and then select to send a sign-in email link. This will allow you to directly login without a password.
Your existing password will not work- you can set a new password on the Sign In page or after using the sign-in email link, you can set a new password in your Profile by clicking at the top right corner.
C. If you're watching via IZZY TV app, please update your app to the newest version released today.
D. If you're subscribed through the app stores, please select Restore Purchase to connect to your subscription.
New Subscriber: How do I access my account?
To access your account, click Sign In at the top right of the page and enter your email address.
You can request a sign-in link be sent to your email address to sign in without the need for your password or you can enter your password without requesting a sign-in link.
You can navigate to the Catalog section under “Browse” in the top menu or in this link: Browse to explore all of our content. Whether you are a subscriber or not, you can view the catalog there.
What is included in a subscription (monthly or Annually)?
Any paid subscription includes access to an incredible and unlimited catalog of of Israeli movies, TV shows, and documentaries - with new programming added every week! Browse our growing library.
Which languages do you offer?
Most of our content is in Hebrew>
All programs on IZZY TV include subtitles in English and the majority also offer Spanish, Portuguese, and French subtitles. Many titles are available with Hebrew subtitles as well, making our content accessible to audiences around the world.
In which countries IZZY TV available?
IZZY TV is available worldwide excluding the State of Israel, due to agreements we have with local broadcasters.
If you're using our mobile app, you can save videos for offline playback, allowing you to watch your chosen videos later without an internet connection.
Our content is available for streaming only and cannot be downloaded directly to other device. However, you can access it anytime by signing into your account.
To manage your subscription, log into your account and click on your Profile in the top right corner. From there, select Purchases. You can choose to either pause (only if it is a monthly subscription) or cancel your membership by clicking End Membership.
To change your membership plan or update your billing information, sign into your account and click Profile at the top right.
Then, select Purchases.
To change your membership plan, click on Manage Plan under the Membership section and follow the prompts to switch to a different option.
To update your billing information, click on Change Payment Method under the Payment Method section and enter your new billing details.
We are committed to ensuring your satisfaction with our services.
At IZZY TV, all subscriptions are prepaid for the full billing period (monthly, quarterly or annually), and therefore are non-refundable once the subscription has been used.
You can cancel at any time to stop future renewals, and your access will continue until the end of your current billing period.
But if you are not completely satisfied, and choose to cancel an annual plan and request a refund, the cost will be recalculated based on the monthly rate of $16 per month for the time the subscription was active.
If you wish to request a refund, please include your email that is associated with IZZY TV and reason.
Approved refunds will be issued to the original payment method and may take up to 5-10 business days to appear.
Please contact us at hello@israelmedia.group.
To purchase a gift subscription, scroll to the bottom of any page on the website and click “Buy a Gift Card” in the footer or click here.
You’ll need to log into your account or create one if you don’t already have one.
Then, select the subscription or bundle you’d like to gift, choose the duration of the gift, and complete your purchase by entering your payment details.
After purchasing, you’ll receive a confirmation page and a confirmation email with the gift code, and a shareable link that you can send to your recipient.