Active Subscriber: Is my subscription changing? How do Iog in?
A. Your subscription remains exactly the same and there is no need to re-enter payment details.
B. If you're watching on web, simply log in at: www.streamisrael.tv using your existing email address, and then select to send a sign-in email link. This will allow you to directly login without a password.
Your existing password will not work- you can set a new password on the Sign In page or after using the sign-in email link, you can set a new password in your Profile by clicking at the top right corner.
C. If you're watching via IZZY TV app, please update your app to the newest version released today.
D. If you're subscribed through the app stores, please select Restore Purchase to connect to your subscription.
To contact our Customer Support team, please use the “Contact Us” button at the bottom of this page.
New Subscriber: How do I access my account?
To access your account, click Sign In at the top right of the page and enter your email address.
You can request a sign-in link be sent to your email address to sign in without the need for your password or you can enter your password without requesting a sign-in link.
To contact our Customer Support team, please use the “Contact Us” button at the bottom of this page.
On the Sign In page, click Sign in with password and then click on set new password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the email, click Reset Password, and you will be directed to select a new password before being redirected to the catalog page. If you have trouble remembering your password, you can also use our Passwordless Sign-In option by requesting a Sign-In Link on the login page.
To contact our Customer Support team, please use the “Contact Us” button at the bottom of this page.
You can navigate to the Catalog section under “Browse” in the top menu or in this link: Browse to explore all of our content. Whether you are a subscriber or not, you can view the catalog there.
To contact our Customer Support team, please use the “Contact Us” button at the bottom of this page.
How do I turn on subtitles?
On desktop, click the subtitles icon at the bottom right of the video player - next to the settings (gear) icon.
On mobile, tap the subtitles icon in the top right corner of the screen.
On TV devices, open the video controls with your remote and select the subtitles option or go to Settings.
Once you click it, select your preferred language from the menu.
Your language preference will be saved for future viewing.
To contact our Customer Support team, please use the “Contact Us” button at the bottom of this page.
Do you have a free trial?
We don’t offer a traditional free trial, but you can watch selected content for free at any time.
Just sign up - no credit card required:
Enjoy trailers, first episodes, and even full seasons of Israeli films, series, and documentaries.
(Available worldwide, excluding Israel)ץ
To contact our Customer Support team, please use the “Contact Us” button at the bottom of this page.
How many devices can I use with my IZZY TV account?
You can access IZZY TV on multiple devices, but you can only be signed in on up to 3 devices at the same time.
To contact our Customer Support team, please use the “Contact Us” button at the bottom of this page.
What is included in a subscription (monthly or Annually)?
Any paid subscription includes access to an incredible and unlimited catalog of of Israeli movies, TV shows, and documentaries - with new programming added every week! Browse our growing library.
To contact our Customer Support team, please use the “Contact Us” button at the bottom of this page.
Which languages do you offer?
Most of our content is in Hebrew>
All programs on IZZY TV include subtitles in English and the majority also offer Spanish, Portuguese, and French subtitles. Many titles are available with Hebrew subtitles as well, making our content accessible to audiences around the world.
To contact our Customer Support team, please use the “Contact Us” button at the bottom of this page.
In which countries IZZY TV available?
IZZY TV is available worldwide excluding the State of Israel, due to agreements we have with local broadcasters.
To contact our Customer Support team, please use the “Contact Us” button at the bottom of this page.
If you're using our mobile app, you can save videos for offline playback, allowing you to watch your chosen videos later without an internet connection.
Our content is available for streaming only and cannot be downloaded directly to other device. However, you can access it anytime by signing into your account.
To contact our Customer Support team, please use the “Contact Us” button at the bottom of this page.
Buffering or playback issues are often related to your internet connection. We recommend a minimum speed of 25 Mbps for smooth streaming. You can also try refreshing the page, using a different browser, or clearing your cache.
To contact our Customer Support team, please use the “Contact Us” button at the bottom of this page.
No, each email address can only be associated with one account. If you believe you already have an account and can’t remember the login details, please use the Forgot Password link.
To contact our Customer Support team, please use the “Contact Us” button at the bottom of this page.
To manage your subscription, log into your account and click on your Profile in the top right corner. From there, select Purchases. You can choose to either pause (only if it is a monthly subscription) or cancel your membership by clicking End Membership.
Canceling your subscription stops the next renewal - it does not cancel the current billing period
You will continue to have full access to IZZY until the end of your current subscription period
To contact our Customer Support team, please use the “Contact Us” button at the bottom of this page.
To change your membership plan or update your billing information, sign into your account and click Profile at the top right.
Then, select Purchases.
To change your membership plan, click on Manage Plan under the Membership section and follow the prompts to switch to a different option.
To update your billing information, click on Change Payment Method under the Payment Method section and enter your new billing details.
To contact our Customer Support team, please use the “Contact Us” button at the bottom of this page.
We are committed to ensuring your satisfaction with our services.
At IZZY TV, all subscriptions are prepaid for the full billing period (monthly, quarterly or annually), and therefore are non-refundable once the subscription has been used.
You can cancel at any time to stop future renewals, and your access will continue until the end of your current billing period.
But if you are not completely satisfied, and choose to cancel an annual plan and request a refund, the cost will be recalculated based on the monthly rate of $16 per month for the time the subscription was active.
If you wish to request a refund, please include your email that is associated with IZZY TV and reason.
Approved refunds will be issued to the original payment method and may take up to 5-10 business days to appear.
To contact our Customer Support team, please use the “Contact Us” button at the bottom of this page.
Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.
To contact our Customer Support team, please use the “Contact Us” button at the bottom of this page.
To purchase a gift subscription, scroll to the bottom of any page on the website and click “Buy a Gift Card” in the footer or click here.
You’ll need to log into your account or create one if you don’t already have one.
Then, select the subscription or bundle you’d like to gift, choose the duration of the gift, and complete your purchase by entering your payment details.
After purchasing, you’ll receive a confirmation page and a confirmation email with the gift code, and a shareable link that you can send to your recipient.
To contact our Customer Support team, please use the “Contact Us” button at the bottom of this page.
To redeem a gift subscription, use the link shared with you by the gift sender. Clicking the link will automatically apply the gift to your account. If you don’t already have an account, you’ll be prompted to create one.
To contact our Customer Support team, please use the “Contact Us” button at the bottom of this page.